FAQ
1. STORE INFO
What types of products do you sell?
We specialize in authentic, high-quality designer bags and accessories. Our carefully curated collection features genuine items from the world's leading luxury brands, ensuring a selection that meets our high standards of elegance and authenticity.
How can I contact customer service?
Our dedicated customer service team can be reached at info@clairedesignerbags.com for any inquiries, concerns, or assistance you may require.
Do you have a physical store?
Currently, our exclusive collection is available online through clairedesignerbags.com, allowing us to serve customers globally with our carefully selected range of designer bags.
We do however offer a convenient pickup service for our customers in the Eindhoven area, Netherlands. This allows you to collect your products at a scheduled time, tailored to fit your convenience. For further details on arranging a pickup or any additional information, please reach out to us at info@clairedesignerbags.com.
2. SHIPPING & DELIVERY
Do you ship internationally?
Yes, we offer worldwide shipping. Note that import duties, taxes, and other charges are not included in the item price or shipping costs and are the responsibility of the customer.
How can I track my order?
Upon dispatch, you will receive a shipping number to track the progress of your shipment, ensuring transparency and peace of mind throughout the delivery process.
What are the shipping costs?
Shipping costs vary depending on destination and order size. These details will be provided at checkout.
How long does delivery take?
Delivery times vary by location and selected shipping method. We strive to minimize wait times, with orders placed over the weekend dispatched on Monday.
3. AUTHENTICITY
How can I verify the authenticity of the bags?
Our team of experts rigorously inspects every item to ensure its authenticity. Leveraging years of experience and extensive knowledge, we guarantee the genuineness of every product.
What is the process for verifying the authenticity of the products?
We employ a detailed inspection process conducted by our experienced team, combining their extensive knowledge and expertise to authenticate every item.
4. ACCOUNT INFORMATION
How do I create an account?
Creating an account is simple. Visit our website, click on "My Account" or "Register," and follow the instructions to set up your account, enhancing your shopping experience with personalized services and features.
Can I place an order without an account?
Yes, you can place an order as a guest without creating an account. However, registering an account provides a more personalized shopping experience, including order tracking and history.
5. WARRANTY & RETURNS
Can I return my purchase if I change my mind?
Yes, returns can be initiated by sending an email to Info@clairedesignerbags.com with your order details and reason for return. Our customer service will guide you through the process.
Is there a warranty on my purchase?
No warranty is provided for items purchased from Claire Designer Bags. Given the pre-loved and sometimes vintage nature of our collection, items may show signs of wear, which are detailed on the product page. Please inspect your item carefully upon receipt.
If you have any concerns, returns are accepted within 14 days of delivery. For assistance, contact us at info@clairedesignerbags.com before using the item, as returns cannot be accepted once it has been worn.
6. OTHER
Are there additional fees for international orders?
Import duties, taxes, and additional charges for international orders are not included in the item price or shipping costs. These are typically charged by the shipping company or upon item collection.
How secure is my personal information when shopping on your site?
We prioritize your privacy and security, processing all transactions through secure systems and not storing payment information post-transaction.
For further questions or information not covered in our FAQ, please don't hesitate to contact our customer service. We're here to ensure your experience with Claire Designer Bags is nothing short of exceptional.